The Board of the AGCO is created by statute and has the functions and responsibilities that are assigned to it by statute. The provincial government appoints members to the Board of the AGCO. The Chair of the AGCO provides leadership and guidance to the members of the Board. The Board ensures the AGCO exercises its powers and duties in the public interest in accordance with principles of honesty, integrity and social responsibility.

The Board is responsible for corporate governance, including managing AGCO affairs in accordance with the law, and through the approval and monitoring of internal policies.

Board of Directors
Eleanor Meslin, Interim Chair (Toronto)
LL.B., former assistant deputy minister

Kirsti Hunt, Vice-Chair (Sudbury)
Educator, bilingual

Beryl Ford, Member (Brampton)
Public School Trustee, former Chair of the Peel District School Board

Brian J. Ford, Member (Ottawa)
Former Ottawa Chief of Police

Grace Kerr, Member (London)
Lawyer

Bruce Miller, Member (London)
Former Chief Administrative Officer, Police Association of Ontario

The Chief Executive Officer, under the direction of the Board, provides leadership and direction to the staff of the AGCO.  The Executive Office shapes the values, principles and major operating policies of the AGCO, provides strategic direction and leadership to the various operating Branches of the AGCO, and ensures the AGCO fulfills its regulatory mandate in an effective and efficient manner.  Advice is provided to the Board, and the annual Business Plan for the AGCO is prepared and presented to the AGCO Board for consideration and approval.

The mandate of the Centre for Gaming Excellence is to research, develop, and support the implementation of regulatory best practices and gaming expertise as part of ensuring Ontario´s gaming regulatory thinking and practices continue to reflect the very best from around the world. The mandate encompasses all of the AGCO's gaming business lines: casino gaming, lotteries, and charitable gaming.  The Centre for Gaming Excellence will be looking closely at what is going on in other jurisdictions in Canada, North America, and around the world.

This Division leads the AGCO Business Plan development, handles issues management, develops strategic policy and acts as the primary governmental liaison.  The group also provides strategic communication advice and services to the AGCO by recommending and executing programs to manage media relations, handling stakeholder publications and AGCO websites, as well as builds an understanding and acceptance of organizational objectives, policy and program priorities through regular communication with staff.

The Division provides a broad range of legal services such as reviewing Notices of Proposals, representing the Registrar and Deputy Registrar at Hearings, providing advice and opinions to AGCO staff and on corporate issues e.g. Freedom of Information, drafting legislation and contracts, and assisting in policy development. Counsel conduct prosecutions under the Liquor Licence Act, the Gaming Control Act, 1992, and prepare appeals to Divisional Court and to the Court of Appeals.

Corporate Services Division – Human Resources, Information Technology, Finance & Administration

The Division provides strategic advice and guidance and key support services, including information technology, human resources including the administration of the collective agreement, and finance and administration, to the AGCO and its operating programs.

The Branch maintains relationships with stakeholder associations in the alcohol and gaming sectors, identifies policy issues and opportunities, and monitors emerging trends and regulatory changes in relevant jurisdictions. The Branch also performs a public affairs role by conducting information and educational sessions, as well as consultations with stakeholders, on issues related to alcohol and gaming.

The Branch is responsible for the AGCO´s licensing and registration function.  Staff review and process applications for liquor sales licences, liquor delivery service licences, manufacturer´s and sales representative´s licences, and ferment on premise facility licences to determine eligibility for licensing.  In addition, the Branch is responsible for the administration of the Special Occasion Permit program (the Liquor Control Board of Ontario issues SOPs on behalf of the AGCO), and on-site and off-site retail store authorizations. Gaming industry staff also review and process applications to determine eligibility for lottery licence events under Order in Council 1413/08 and registrations for lottery retailer and managers, gaming suppliers and gaming employees under the Gaming Control Act, 1992.

The Bureau is comprised of members of the Ontario Provincial Police (OPP) assigned to the AGCO and AGCO staff, including AGCO Inspectors. Criminal investigations are conducted related to gaming at casinos, charity casinos, slot machine facilities at race tracks, licensed gaming events, as well as in relation to lotteries managed and conducted by Ontario Lottery and Gaming Corporation (OLG).  Background investigations are carried out on individuals and companies seeking registration under the Gaming Control Act, 1992, and intelligence information is exchanged with other law enforcement agencies. Twenty-four hour policing is provided at commercial and charity casinos. AGCO Inspectors conduct Liquor Licence Act investigations at licensed premises, monitor liquor licensed premises for compliance with the Liquor Licence Act and investigate complaints/breaches of the Liquor Licence Act, sometimes in partnership with local police services. They also inspect charitable gaming facilities for compliance, such as bingo halls and break open ticket retailers, and inspect retailers that sell OLG lottery products.

The Branch ensures slot machines operate with technical integrity, safety and security by testing and approving all new electronic gaming equipment, and conducting random and scheduled inspections of approved electronic gaming equipment including changes to installed equipment. Inspections of slot machines, computer systems linked to slot machines and other gaming related systems occur on an ongoing basis.

The Branch conducts compliance inspections and audits at casinos and slot facilities, both scheduled and ad hoc, to ensure compliance with the Gaming Control Act, 1992, the Liquor Licence Act, approved policies, terms and conditions of registrations, and anti-money laundering and terrorist financing measures. As well, Audit and Gaming Compliance approves and monitors applicable internal control measures, and surveillance and security policies and procedures, to help protect honesty, integrity and the public confidence in casino and lottery operations in Ontario. If areas of risk or non-compliance are identified, the Branch works proactively with gaming registrants to address those concerns and, when necessary, initiates administrative action.  The Branch also investigates and responds to complaints that pertain to regulatory issues at individual gaming sites and reviews audits of wine manufacturers to ensure compliance with the Wine Content and Labelling Act, 2000 and its associated policies.

This Branch provides risk and control advice to AGCO management and staff to assist them in meeting their objectives/responsibilities. The Branch is also responsible for the development and management of the organization's "risk framework", which is a systematic approach to building and improving risk management capabilities on an enterprise-wide basis. Additionally, they are responsible for ensuring an appropriate control environment exists within the organization, which demonstrates that the agency has structured risk governance and accountability mechanism formalized within its operations.