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The Smart Serve Training Program has
been developed by Smart Serve Ontario, a division of
the Hospitality Industry Training Organization of Ontario
(HITOO), and endorsed by the AGCO.
Smart Serve training is mandatory
for the following individuals:
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New liquor sales licence holders,
including new licence applicants, licence transfer
applicants and temporary transfer applicants intending
to operate an establishment. In addition to licence
holders, all managers, servers of beverage alcohol
and security staff must
hold Smart Serve certificates. |
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Stadium licensees, their managers,
servers and security staff |
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Course marshals and employees
dispensing liquor from vending carts on golf courses
that hold a Golf Course Endorsement |
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Holders of Caterer's Endorsements
and servers and security staff working at catered
events |
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Where ordered by the AGCO (i.e.
disciplinary cases) |
Please note that the AGCO still recognizes
The Server Intervention Program certification issued
prior to May 1995.
What is
Smart Serve?
Smart Serve is a technology-based program for responsible
beverage alcohol service. It teaches servers to prevent
alcohol-related problems, and shows them how to intervene
if problems do occur. The course covers such topics
as the effects of alcohol, responsible serving techniques,
legal issues, and house policies.
Licensees benefit from the course
in a number of ways:
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reduced risk of liability |
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possible insurance savings |
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promotion of public safety |
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reduces staff turnover |
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enhanced professionalism and
improved hospitality service |
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increased profitability (servers
learn to market food, premium brands, low and non-alcoholic
drinks) |
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prevention of excessive consumption
by patrons |
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lower compliance and enforcement
costs. |
The Smart Serve Training Program
is available on video or on the Smart Serve website
at www.smartserve.org/home.asp.
For more information about the Smart Serve Training
Program, please contact:
Smart Serve Ontario
5405 Eglinton Avenue West
Unit 106
Toronto, ON M9C 5K6
Tel. (416) 695-8737
Toll-Free 1-877-620-6082
Fax (416) 695-0684
Website: www.smartserve.org/home.asp
E-Mail: general@smartserve.ca
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