1. What are the eligibility criteria for registration?
Registrants must be eighteen (18) years of age or over and must meet high standards of honesty, integrity and financial responsibility. In addition, anyone seeking employment at a casino, charity casino or slot machine facility, must also have a conditional offer of employment from the casino operator or Ontario Lottery and Gaming Corporation (OLG) before his or her application for registration will be considered by the AGCO.
The AGCO's employee registration forms require an authorized signing official for the casino operator or OLG to certify that the employee has been offered a position at a gaming facility, conditional on the employee being registered by the AGCO. The signing official must also specify which position the employee has been conditionally chosen for.
The AGCO employs a risk-based approach to the processing of applications for gaming registrations. For more information about risk-based registration, please see
Information Bulletin No. 68 - AGCO Implements Risk-based Registration to Process Gaming Registrations.
2. Are all employees of a casino, charity casino or slot machine facility required to register with the AGCO?
All employees whose duties require access to part of the gaming facility where games of chance are played or a part of the gaming facility that is not open to the public, such as the count rooms, the surveillance rooms, or the accounting rooms, are required to register. Gaming facility hotel employees whose duties do not require access to these areas of the gaming facility are not required to register.
3. Are maintenance employees and food servers required to register?
Maintenance employees and food servers are required to register if their duties require access to a part of the gaming facility where games of chance are played or to an area of the gaming facility not open to the public.
4. What suppliers are required to register?
There are four categories of suppliers who are require to register:
- gaming-related suppliers - operator
- gaming-related suppliers
- non gaming-related suppliers; and
- trade unions representing gaming employees.
5. Are there any exemptions from the registration requirement?
A person who provides goods or services for the operation of a gaming premises is exempt from the requirement to register as a non-gaming-related supplier if the person has obtained a written certificate of exemption from the Registrar stating that,
6. Would a company that supplies $96,000 in slot machines to the casino or slot machine facility over a 12-month period qualify for an exemption?
No. Only non gaming-related suppliers may qualify for an exemption. A supplier of slot machines is a gaming-related supplier.
7. If I am granted an exemption from registration as a non gaming-related supplier, does the exemption last forever?
No. The exemption will expire as soon as:
8. Do non gaming-related suppliers that are applying for an exemption from registration have to pay an application fee?
Yes. The annual fee is $200.00.
9. Are officers and directors of the gaming-related supplier and non-gaming related suppliers required to register?
No. However, as a precondition to the registration of the supplier, all of their officers and directors are required to disclose personal background information, in a form to be provided by the AGCO. In addition, personal background information must be disclosed by all officers and directors of any parent companies of the supplier.
If any of these officers or directors do not meet the statutory requirements of honesty, integrity and financial responsibility, the gaming-related supplier operator, gaming-related supplier or non-gaming related supplier may be refused registration.
10. Are shareholders of the gaming-related supplier operator, gaming-related supplier or non gaming-related supplier required to register?
No. However, as a precondition to the registration of the supplier, all of their shareholders (including any parent or holding corporations) owning 5% or more of any class of shares (on a diluted or undiluted basis) will be required to provide personal and financial information, in a form provided by the AGCO.
If any of these shareholders do not meet the statutory requirements of honesty, integrity and financial responsibility, the registration of the supplier may be refused.
11. Are employees of gaming-related suppliers and non gaming-related suppliers required to register?
No. However, as a precondition to the registration of a gaming related and non-gaming related supplier, all of their principal employees are required to disclose personal information in a form provided by the AGCO. Principal employees include:
- An individual who needs ongoing access to sensitive areas* of Ontario gaming premises on behalf of the applicant;
- An individual who negotiates or sets prices on behalf of the applicant with operators of Ontario gaming premises;
- Any individual who has signing authority related to the applicant's business dealings with a gaming premise; or;
- An individual who has or will have ultimate decision-making authority over the applicant's day-to-day business dealings with operators of Ontario gaming premises.
* "Sensitive areas" are any area that requires strict access controls to secure the gaming facility and/or safeguard gaming integrity or assets. Individuals who work with or service gaming equipment would also be considered to be accessing a "sensitive area".
If a principal employee does not meet the statutory requirements of honesty, integrity and financial responsibility, the registration of the gaming-related supplier operator, gaming-related supplier, or non gaming-related supplier may be refused.
12. How often do suppliers and employees have to renew their registration?
Although fees will be collected on an annual basis, the registration period will be four years.