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Services For You: Lottery Retailer / Retailer Manager


Lottery Retailer

If you plan to sell Ontario Lottery and Gaming Corporation (OLG) lottery products to the public on behalf of OLG, you must be registered by the AGCO.

New Registration Classes

On June 1, 2012, changes to the regulations under the Gaming Control Act, 1992 (GCA) came into force as part of the Ontario government’s initiative to modernize gaming and enhance flexibility for gaming operations in the province.

Among the changes, a streamlined registration scheme has been introduced which both reduces the number of registration categories from 24 to seven and allows individuals and businesses to supply goods and services across all gaming sectors without having to obtain separate registrations.

As a result of these changes, the category of registration previously called “Lottery Retailer” is now contained within the new class called “Seller”.

As of June 1, 2012, anyone registered as a “Lottery Retailer” will be automatically deemed to be registered under the new “Seller” category. No action is required on the part of the registrant. New certificates will be issued as registrations are renewed.

Selling Break Open Tickets

Sellers of OLG lottery products are also permitted to sell break open tickets on behalf of a licensed charitable or religious organization at one or more locations. If you wish to sell break open tickets and you are an existing Seller, please submit a written request to the AGCO to add break open tickets to your registration, or check the appropriate box on the Application for Registration as a Seller the next time you renew your registration. New registrants wishing to sell break open tickets should check the appropriate box on the Application for Registration as a Seller. For more information on selling break open tickets, please visit the Break Open Ticket Seller page.

If you are a “Lottery Retailer” and wish to renew your registration, please complete the forms below as a “Seller” and submit them and all other required documentation as directed on the application forms and guide.

For more information on the changes to the GCA, please see PDF in popup window  Information Bulletin No. 69 – Changes under the Gaming Control Act, 1992.

Sale of Lottery Tickets

A “Seller” is permitted to sell lottery products on behalf of the OLG only if it has a valid OLG Retailer Contract in place.

A “Seller” is also permitted to sell break open tickets on behalf of a licensed charitable or religious organization.

A “Seller” can be registered to sell lottery products and/or break open tickets at one or more locations.

Selling Restrictions

As of June 1, 2012, new rules came into effect related to the sale of OLG lottery products. These rules are intended to enhance the public’s confidence in the integrity of gaming and ensure that gaming in Ontario is provided responsibly and in a manner that does not target vulnerable individuals.

Specifically, lottery tickets cannot be sold to persons the “Seller” believes fall under the following categories:

  • Individuals who appear to be intoxicated (see AGCO’s PDF in popup window “Recognizing Intoxication” Responsible Service Tip Sheet for the signs of intoxication)
  • Officers, directors or partners of the “Seller”
  • Registered Category 1 Gaming Assistants employed at the gaming site / retail store where the “Seller” sells lottery tickets
  • Executives or staff of a trade union who represent or negotiate on behalf of employees employed at the gaming site / retail store where the “Seller” sells lottery tickets
  • Employees of registered suppliers who maintain or repair gaming equipment at the gaming site / retail store where the “Seller” sells lottery tickets
  • AGCO employees or Board members

Related Links

In addition to the regulatory requirements outlined in the Gaming Control Act, 1992 and its regulations, “Sellers” of OLG lottery products are required to comply with the Registrar’s Standards for Goods and Services - Lottery Retailer and Lottery Retailer Manager. For more information on the application process and access to the forms, please refer to the application forms and accompanying instructional sheets at the end of the page.

Application Process

PDF Instructions

New and updated PDF forms on this site can be filled-in and saved locally to your PC. This updated feature preserves all of the information you have filled in, however, version 6.05 or later of Adobe Reader® is required. external link in popup window Download Adobe Acrobat Reader®

Application Forms

Important Application Reminders

  • For PDF forms completed online or offline, please ensure ALL the input information has printed out on your application.
  • For PDF forms filled-in by hand, please ensure you PRINT legibly in black ink.
  • Please ensure ALL required questions are completed. Incomplete, improperly completed or unsigned applications will be returned to applicant.
  • Do not email application forms. Please mail one original and one copy of the completed application forms, including all attachments, and appropriate registration fee registration fee to:

    Alcohol and Gaming Commission
    Licensing and Registration
    90 Sheppard Avenue East, Suite 200
    Toronto, Ontario M2N 0A4

Please read the "Instructions" portion of the application(s) for supporting document requirements.